Call Centre Agent - Inbound (Accra)

A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining

requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead. ROLE SPECIFIC

REQUIREMENTS Answer enquiries by clarifying desired information; researching, locating, and providing information. Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities. Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Maintains communication equipment by reporting problems. Accomplish organizational mission by completing related results as needed. PERSON SPECIFIC

REQUIREMENTS Excellent communication skills Customer Centric Attention to Detail Listening skills Data entry skills