Client Success Performance Marketing Manager

Job Detail

Job ID 83005

Career Level Manager

Experience 4 Years

Gender Any

Qualifications Bachelor's Degree

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Job Description

JOB DESCRIPTION

Client Success & Performance Marketing Manager

Company: Reputable Company

Location: Accra, Ghana

Employment Type: Full-Time

Application Deadline: 25 August 2026

About the Company

We are a reputable and growth-oriented company committed to delivering value to our clients through innovative solutions, strong relationships, and measurable business results.

We are looking for a strategic, client-focused, and results-driven Client Success & Performance Marketing Manager to join our team in Accra.

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This is an exciting opportunity for a marketing professional who enjoys working directly with clients, developing high-impact marketing strategies, and using data to drive measurable growth.

About the Role

The Client Success & Performance Marketing Manager will manage client relationships while leading performance marketing initiatives designed to generate leads, increase engagement, improve conversions, and deliver sustainable business growth.

The successful candidate will combine strong client-management skills with practical expertise in digital and performance marketing. You will work closely with clients and internal teams to understand business objectives, execute effective campaigns, analyse results, and continuously identify opportunities for improvement.

Key

Responsibilities

Client Success & Relationship Management

Build and maintain strong, trusted relationships with clients.

Serve as a key point of contact for assigned clients and understand their business objectives.

Translate client goals into clear marketing strategies, campaign plans, and measurable outcomes.

Manage client expectations, deliverables, timelines, and ongoing communication.

Conduct regular performance reviews and present campaign results, insights, and recommendations.

Identify opportunities to improve client satisfaction, retention, and account growth.

Respond promptly to client concerns and coordinate effective solutions.

Maintain accurate records of client

requirements, activities, deliverables, and performance.

Performance Marketing

Develop and execute performance marketing strategies aligned with client and business objectives.

Plan, launch, monitor, and optimise digital marketing campaigns across relevant channels.

Track campaign performance, budgets, leads, conversions, customer acquisition costs, and return on investment.

Use campaign data to identify opportunities and improve marketing performance.

Test and optimise audiences, creatives, messaging, landing pages, and campaign strategies.

Develop lead-generation and customer-acquisition initiatives that deliver measurable results.

Ensure marketing budgets are used effectively and deliver strong commercial value.

Stay informed about emerging digital marketing trends, platforms, tools, and best practices.

Data, Analytics & Reporting

Establish and monitor relevant campaign KPIs and performance targets.

Analyse marketing data and convert insights into practical recommendations.

Prepare clear and professional campaign performance reports for clients and management.

Monitor campaigns against agreed objectives, budgets, and timelines.

Identify underperforming campaigns and implement appropriate corrective actions.

Maintain accurate dashboards, performance records, and campaign documentation.

Strategy & Business Growth

Develop marketing strategies that support customer acquisition, engagement, retention, and revenue growth.

Conduct market and competitor research to identify new opportunities.

Analyse customer behaviour and market trends to strengthen campaign strategies.

Recommend new marketing channels, campaign concepts, and growth initiatives.

Support the preparation of client proposals, presentations, pitches, and strategic recommendations.

Identify opportunities to expand client accounts and introduce additional solutions based on client needs.

Collaboration & Project Management

Work closely with creative, content, sales, social media, and other internal teams to deliver successful campaigns.

Coordinate campaign activities, deadlines, deliverables, and team

responsibilities.

Monitor project progress and ensure timely delivery of client commitments.

Provide constructive feedback to improve campaign quality and performance.

Promote a collaborative, accountable, and client-focused working culture.

Qualifications & Experience

The ideal candidate should have

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}A Bachelor’s Degree in Marketing, Communications, Business Administration, Digital Marketing, or a related field.

At least four (4) years of relevant experience in client success, account management, digital marketing, performance marketing, or a related role.

A proven track record of managing client relationships and delivering measurable marketing results.

Practical experience developing, executing, and optimising digital marketing campaigns.

Strong understanding of marketing analytics, campaign reporting, lead generation, conversion, and customer acquisition.

Experience managing multiple clients, campaigns, deadlines, and priorities.

Experience in an agency, consulting, or client-facing marketing environment will be an adva