Human Resource Administrative Assistant

Job Detail

Job ID 83393

Career Level Others

Experience 3 Years

Gender Any

Qualifications Bachelor's Degree

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Job Description

Human Resource Administrative Assistant

DHL Express

Location: Accra, Ghana

Employment Type: Full-time

Application Deadline: 30 August 2026

Company Profile

DHL Express is a global logistics and express delivery organisation that connects businesses and people across markets. The company promotes a people-focused and collaborative workplace where employees contribute to operational excellence, customer satisfaction, and sustainable business performance.

DHL Express supports professional development, strong employee relationships, and consistent application of HR policies and practices across the organisation.

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About the Role

DHL Express is seeking a detail-oriented and proactive Human Resource Administrative Assistant to support HR operations and provide effective administrative services across the employee lifecycle.

The successful candidate will coordinate HR processes, maintain accurate employee information, support HR administration and shared services, assist with payroll-related activities, and provide timely guidance to employees and business managers. The role requires strong organisational skills, HR knowledge, attention to detail, and the ability to manage confidential information professionally.

Key

Responsibilities

HR Generalist

Analyse HR activities and identify issues, trends, and opportunities for process improvement.

Coordinate and administer HR processes and policies covering talent management and sourcing, learning and development, compensation and

benefits, and performance management.

Promote awareness and compliance with company policies, procedures, and applicable labour

requirements and regulations.

Deliver HR processes and services according to established standards, schedules, and performance targets.

Provide administrative support and guidance to business managers and employees on HR policies, procedures, and activities.

Support a broad range of HR activities across the employee lifecycle.

Maintain and analyse HR data to support informed decision-making and operational effectiveness.

Support HR initiatives and organisational change projects where required.

HR Administration / Shared Services

Administer assigned HR administration and shared-services processes in line with established quality standards and timelines.

Review HR transactions and identify recurring errors, patterns, and process gaps.

Resolve routine HR administration issues and escalate complex matters to the appropriate HR partner.

Gather feedback from HR partners and employees on existing and required HR services.

Share relevant feedback and service insights with the Country Head, Human Resources.

Maintain accurate reports, records, and HR data in accordance with company standards.

Support colleagues in resolving recurring errors and issues associated with assigned HR services.

Ensure HR documentation remains accurate, complete, confidential, and accessible to authorised personnel.

Payroll & Employee Services

Build and maintain effective working relationships with relevant internal and external stakeholders.

Support payroll-related HR administration and ensure accurate and timely submission of required employee information.

Assist with the implementation of compliant employee clearance and separation procedures.

Support HR processes for key accounts and employee groups where required.

Coordinate with relevant teams to resolve payroll and employee-service issues promptly.

Maintain appropriate documentation and records relating to assigned payroll and employee services.

Minimum

Requirements

Education

Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related discipline.

HR certification is an added advantage.

Experience

More than 2 years of relevant HR experience.

Exposure to key HR processes, including Talent Management, Compensation &

Benefits, Employee Relations/Industrial Relations, and related HR functions.

Strong understanding of business operations and the ability to connect HR activities to business needs.

Proven experience building and maintaining productive relationships with employees, managers, and HR stakeholders.

Experience supporting organisational change and HR improvement initiatives.

Experience handling confidential employee information with discretion.

Strong administrative, analytical, communication, and problem-solving skills.

Good proficiency in Microsoft Office and HR information systems.

Key Competencies

Strong attention to detail and accuracy.

Excellent communication and interpersonal skills.

Strong organisational and time-management abilities.

Ability to manage multiple priorities and meet deadlines.

Proactive approach to identifying and resolving HR issues.

Strong customer-service mindset.

Ability to work collaboratively across departments.

High level of confidentiality, integrity, and professionalism.

Ability to analyse HR data and translate findings into practical improvements.

What We Offer

A welcoming and professional work environment.

Opportunities to develop broad HR and administrative expertise.

Exposure to diverse HR processes across the employee lifecycle.

Opportunities to work with experienced HR and business teams.

A collaborative workplace that values people, performance, continuous improvement, and professional development.

How to Apply

Apply online by clicking on the Application button.

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