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IT Officer
Ghana
Full Time
Apply Now
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About FAWE Ghana
The Forum for African Women Educationalists (FAWE) Ghana is a pan-African non-governmental organization that is non-partisan, non-racial, non-discriminatory, and does not discriminate based on race, ideology, colour, nationality, or religious persuasion. At FAWE Ghana, we promote gender equity and equality in education by fostering favourable policies and attitudes toward girls' education.
The IT Officer plays a pivotal role in driving FAWE Ghana’s mission by serving as the primary administrator for the organization’s Microsoft 365 cloud environment, core IT infrastructure, and cybersecurity. The role is responsible for managing cloud infrastructure, balancing high-level cloud management, identifying and access controls (Entra ID), security and compliance policies (Purview, Intune, MFA, Conditional Access), and maintaining hardware, local networks, and data collection tools (KoboCollect, Power BI) to support program execution.
The Administrator is responsible for maintaining on-premise and field hardware, local networks, Wi-Fi, IT asset inventories, and vendor/ISP relationships. They also provide end-user support, first and second-line support for program execution by managing data collection platforms, and train staff on IT tools while ensuring strict compliance with local privacy laws (Ghana Data Protection Act, 2012) and donor
requirements.
Key
Portal Management: Oversee administration and operation across core portals (M365 Admin Centre, Entra ID, Exchange, Teams, SharePoint) and third-party portals.
Identity & Access Management (IAM): Manage user lifecycles, groups, permissions, and implement MFA.
License & Cost Optimization: Monitor license pools, track usage, and conduct regular audits and assist with license assignments.
Service Health: Track M365 service health and proactively advise on updates or outages.
Exchange Online: Manage mail flow rules, anti-spam configurations, aliases, and mailbox permissions.
Teams & SharePoint: Manage Teams environments, external sharing, and data retention policies.
Security Standards: Enforce MFA, Conditional Access, DLP, and sensitivity labels.
Purview & Compliance: Oversee DLP policies, retention labels, eDiscovery, and audit logging.
Device Management (Intune): Manage device compliance and implement app protection policies.
Compliance & Security: Ensure adherence to the Ghana Data Protection Act, 2012 (Act 843) and donor
requirements; implement backup, disaster recovery, and security protocols.
Support: Install, configure, and maintain computers, printers, and other IT systems; provide first and second-line support.
Network Management: Manage office and field networks, internet connectivity, and Wi-Fi systems; monitor performance and troubleshoot issues.
Data & Tools: Support data collection tools (KoboCollect), dashboards (Power BI), and donor platforms.
Websites & Communications: Support digital platforms used for advocacy and maintain the FAWE Ghana website and digital assets in collaboration with the Communications team.
Documentation: Maintain IT asset inventory, manage procurement, and maintain vendor/ISP relationships.
Events & Training: Support virtual meetings, webinars, and hybrid events; develop user guides and train staff on IT tools.
Reporting: Maintain user databases and submit timely reports on application usage and IT performance.
Key Working Relationships
Internal: Executive Director, Head of Administration, Communications & Advocacy team.
External: IT vendors, ISPs, Consultants, Head Office IT team, and other FAWE Chapter IT Officers.
Qualifications & Experience (Inferred Standard
Requirements)
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as an IT Officer, Systems Administrator, or similar role.
Strong expertise in Microsoft 365 administration (Entra ID, Exchange, Teams, SharePoint, Intune, Purview).
Experience with network management, hardware maintenance, and cybersecurity protocols.
Familiarity with data collection tools (KoboCollect) and data visualization tools (Power BI) is an advantage.
Knowledge of the Ghana Data Protection Act, 2012 (Act 843) and donor compliance
requirements.
Excellent troubleshooting, communication, and training skills.
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Competitive
Monthly based
Ghana
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Job Overview
1 week ago
5d 19h
Job Type
Full Time
Job Role
Education
Bachelor Degree
2- 3 Years
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1
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Ghana
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