Operations Assistant

JOB OVERVIEW A well-established company in the leisure, recreation, and entertainment industry, providing amusement, recreational, and family-oriented entertainment services. The organisation is committed to creating a safe, enjoyable, and well-organised experience for its customers while maintaining high operational, service, and safety standards. The company is seeking an Operations Assistant to support the smooth and efficient day-to-day operations of the organisation. The role involves coordinating activities within an assigned operational area, supporting the supervision of staff, monitoring compliance with health and safety procedures, and ensuring that operational activities are carried out in accordance with company standards. The successful candidate will work closely with team members and supervisors to ensure that facilities and services are properly maintained and that customers receive a safe and positive experience. The role requires an organised, proactive, and people-oriented individual who can work effectively in a busy and fast-paced environment, including weekends and public holidays when required.

KEY

RESPONSIBILITIES  Assist in coordinating and supervising daily activities within the assigned operational area.  Monitor staff activities and provide support and guidance to ensure duties are properly carried out.  Ensure compliance with company policies, operational procedures, and health and safety standards.  Monitor the condition and readiness of assigned areas and report any issues promptly.  Support the delivery of a safe, efficient, and enjoyable customer experience.  Assist with resolving routine operational issues and escalate major concerns to the appropriate supervisor.  Prepare basic operational reports and maintain accurate records.  Coordinate with other teams to ensure smooth daily operations.  Support staff during busy periods, weekends, and special events.  Perform other duties as assigned by management.

REQUIREMENTS  HND/Diploma in Business Administration, Hospitality Management, Operations Management, or a related field.  1–3 years of relevant work experience.  Good organisational and coordination skills.  Good knowledge of workplace health, safety, and operational procedures.  Computer literate with the ability to prepare basic reports.  Experience in leading or supervising a team.  Good communication and interpersonal skills.  Ability to work in a fast-paced environment.  Willingness to work weekends and public holidays when required. KEY COMPETENCIES  Team coordination and supervision  Organisation and time management  Communication skills  Problem-solving  Customer service  Attention to detail  Health and safety awareness  Ability to work under pressure