Receptionist

Job Detail

Job ID 83311

Career Level Others

Experience 2 Years

Gender Any

Qualifications Diploma

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Job Description

Receptionist

Nuffield Clinic

Location: Osu, Accra, Ghana

Employment Type: Full-time

Application Deadline: 15 August 2026

Company Profile

Nuffield Clinic is committed to providing quality healthcare services in a professional, patient-focused, and welcoming environment. The Clinic values excellent patient care, effective communication, confidentiality, and teamwork across all areas of its operations.

About the Role

Nuffield Clinic is seeking a professional, courteous, and organised Receptionist to serve as the first point of contact for patients, visitors, and other stakeholders.

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The successful candidate will manage the reception area, assist patients with enquiries and appointments, coordinate front-desk activities, and provide efficient administrative support. The role requires someone who communicates confidently, handles sensitive information professionally, and creates a positive experience for every patient.

Key

Responsibilities

Welcome patients, visitors, and guests warmly and professionally.

Manage the reception desk and maintain an organised front-office environment.

Answer and direct telephone calls, emails, and other enquiries promptly.

Schedule, confirm, and manage patient appointments.

Register patients and accurately maintain relevant records.

Provide clear information about clinic services, procedures, and appointment arrangements.

Direct patients to the appropriate departments or healthcare professionals.

Receive and respond to patient enquiries while maintaining professionalism and confidentiality.

Coordinate with clinical and administrative teams to support smooth patient flow.

Handle incoming and outgoing correspondence and routine documentation.

Receive payments or support billing processes where required.

Maintain accurate reception and appointment records.

Address routine patient concerns and escalate complex issues to the appropriate supervisor.

Maintain confidentiality and protect patients’ personal and medical information.

Keep the reception area clean, welcoming, and professional.

Perform other administrative duties assigned by management.

Educational & Experience

Requirements

HND or Diploma in Communication Studies, Social Sciences, or a related field.

1–2 years of relevant experience in reception, customer service, healthcare administration, or a related role.

Excellent verbal and written communication skills.

Strong interpersonal and customer-service skills.

Professional, courteous, and patient-focused approach.

Good organisational and time-management abilities.

Ability to handle confidential information with discretion.

Proficiency in Microsoft Office and basic administrative systems.

Ability to work effectively under pressure and manage multiple tasks.

Ability to work collaboratively with healthcare and administrative teams.

What We Offer

A welcoming and professional healthcare environment.

Opportunities to develop administrative and customer-service skills.

Experience working within a patient-focused clinical setting.

A collaborative workplace that values professionalism, teamwork, and quality service.

How to Apply

Apply online by clicking on the Application button.

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