Sales & Customer Success Officer

About Techland Techland IT Solutions Ltd is an Accra-based IT solutions integrator. We design, supply and support enterprise infrastructure, networking, unified communications, cloud and IT security solutions for financial institutions, public-sector institutions and leading corporate entities across Ghana. The Role We are looking for an ambitious sales professional who wins business and keeps clients coming back. You will report to the Sales & Business Development Manager and help grow our client base across Ghana.

Key

Responsibilities Win new business with corporate, retail and consumer clients. Run client meetings, understand each client's need, and work with our technical team to shape the right solutions. Support in the preparation of quotations and proposals, and follow each deal through to close. Support tender and RFP submissions. Look after a portfolio of existing clients, making sure they are satisfied, supported and retained. Oversee onboarding of new clients so every project gets off to a smooth start. Manage renewals of support, maintenance and licence contracts, making sure none lapse. Hold regular check-ins and account reviews with clients to spot issues early and find new opportunities. Coordinate support requests and escalations with our technical team, and see them through to resolution. Gather client feedback and share insights that help improve our service. Keep accurate records of all activity, opportunities and client interactions in CRM. Meet or exceed monthly and quarterly targets for sales and client retention.

Requirements A minimum of a Bachelor's degree in Business, Marketing, IT or a related field. At least 3 years' sales or account management experience, preferably in IT, technology or telecoms. A proven track record of meeting sales targets. A good understanding of IT products and solutions, or the ability to learn them quickly. Excellent communication, presentation and negotiation skills. Experience using a CRM system. Self-motivation, strong organisation and a focus on results.

What We Offer A competitive

salary plus attractive performance-based commission. Ongoing sales, product and vendor certification training. Exposure to leading enterprise clients and global technology brands. Clear career progression in a growing company.

How to Apply Interested candidates should send their CV and a one-page cover letter , with the subject line "Sales & Customer Success Officer - [Your Name]". Closing date: 30th September 2026

Note: Only shortlisted candidates will be contacted. Techland IT Solutions Ltd is an equal opportunity employer. Applications from qualified women are strongly encouraged.