Senior Manager Digital Channels Product Innovation

Job Detail

Job ID 83454

Career Level Officer

Experience 8 Years +

Gender Any

Qualifications Bachelor's Degree

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Job Description

Senior Manager, Digital Channels & Product Innovation

Company: MTN Ghana

Location: Accra, Ghana

Employment Type: Full-Time

Level: MTN Level 3H

Reports To: Chief Digital Officer

Vacancy Reference: MTN-Digital001-2026

Application Deadline: 18 August 2026

About MTN Ghana

At MTN Ghana, we put our people, customers and purpose at the heart of everything we do. We are committed to creating a workplace where our Y’ello Family can thrive, innovate and make a meaningful impact.

We foster an inclusive and collaborative environment where people are encouraged to bring their ideas to life, challenge conventional thinking and unlock their full potential. Our values guide how we work, while our focus on innovation, customer experience and sustainable growth continues to shape the future of telecommunications and digital services.

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As our business evolves from a traditional telecommunications model toward becoming a broader digital ecosystem, we offer talented professionals the opportunity to work on high-impact initiatives that shape how customers live, work and connect.

About the Role

MTN Ghana is seeking an accomplished and visionary Senior Manager, Digital Channels & Product Innovation to provide strategic leadership for the Digital Channels & Product Innovation function.

The successful candidate will lead the development, adoption, commercialization and continuous optimization of digital products, platforms and customer journeys. The role will accelerate MTN Ghana’s digital transformation, strengthen customer engagement and unlock sustainable growth through a scalable, innovative and future-ready digital ecosystem.

This position requires a commercially minded digital leader who can translate customer needs, emerging technologies and market opportunities into compelling digital products and experiences.

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Key

Responsibilities

• •Digital Strategy & Transformation

Develop and execute the Digital Channels & Product Innovation strategy in alignment with MTN’s ambition, digital transformation priorities and growth objectives.

Lead enterprise-wide digital transformation initiatives that improve customer experience, operational efficiency and business performance.

Identify emerging technologies, market trends and evolving customer needs to shape MTN Ghana’s digital roadmap.

Champion a digital-first culture across the organization and drive the adoption of innovative ways of working.

• •Digital Product Innovation & Management

Lead the ideation, development, commercialization and lifecycle management of digital products and services.

Build and manage a strong innovation pipeline covering digital services, artificial intelligence, APIs, partnerships and emerging technologies.

Evaluate new product opportunities and develop compelling business cases that support investment decisions.

Ensure digital products remain customer-centric, scalable, commercially viable and aligned with strategic priorities.

Accelerate speed-to-market while maintaining strong quality, governance and risk controls.

• •Digital Channels & Customer Experience

Set the strategy and performance agenda for MTN Ghana’s digital channels, including mobile applications, e-commerce platforms, chatbots and emerging digital touchpoints.

Continuously optimize digital channels to improve customer adoption, engagement, satisfaction and conversion.

Design and deliver seamless omnichannel customer journeys across digital platforms.

Champion accessibility, usability and inclusive design principles across digital experiences.

Use customer feedback and behavioral insights to identify and address friction points throughout the customer journey.

• •Commercialization & Digital Growth

Develop and execute commercialization strategies that accelerate digital adoption, revenue growth and customer value.

Identify and monetize opportunities across digital platforms, products, partnerships, advertising, APIs and emerging digital services.

Collaborate with Marketing, MoMo, Enterprise Business, Sales and other business units to achieve digital growth targets.

Develop commercial models that strengthen the contribution of digital products and channels to overall business performance.

Monitor market developments and competitive activity to identify new growth opportunities.

• •Data, Analytics & Performance Management

Leverage customer insights, market intelligence and digital analytics to inform product and channel decisions.

Establish and monitor KPIs covering adoption, engagement, customer experience, revenue and operational efficiency.

Analyze digital performance trends and translate insights into practical business recommendations.

Present clear performance reports, opportunities and risks to senior leadership.

Promote a data-driven culture across digital product and channel management.

• •Ecosystem & Strategic Partnerships

Develop and manage strategic relationships with MTN Group, technology providers, fintechs, start-ups and other ecosystem partners.

Leverage MTN Group platforms, Centres of Excellence and proven best practices to strengthen local digital capabilities.

Identify partnership oppo